Matai Certified Fiji Experts

Privacy Policy

Last updated: December 2024

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us, including:

  • Name, email address, phone number, and mailing address
  • Travel preferences and requirements
  • Payment information (processed securely through third-party providers)
  • Passport and travel document information
  • Special dietary or accessibility needs

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Referring website information
  • Device and operating system information

2. How We Use Your Information

We use your information to:

  • Process and fulfill your travel bookings
  • Communicate with you about your travel arrangements
  • Provide customer support and respond to inquiries
  • Send you travel-related updates and confirmations
  • Improve our services and website functionality
  • Send marketing communications (with your consent)
  • Comply with legal obligations

3. Information Sharing

3.1 Service Providers

We share your information with trusted third parties who help us provide our services, including:

  • Hotels, resorts, and accommodation providers
  • Airlines and transportation companies
  • Activity and tour operators
  • Payment processors
  • Travel insurance providers

3.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our clients or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using SSL encryption
  • Restricted access to personal information
  • Regular security assessments and updates
  • Secure storage of physical and electronic records

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Improve our website functionality

You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

6. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications
  • Request a copy of your personal information

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Travel-related information may be retained for several years for customer service and legal purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Fiji Vacations

1789 Whittier Ave

Costa Mesa, CA 92627

Phone: 949.650.1911

Email: info@fijivacations.com

California Seller of Travel #1002813